If you arrived at this page then your Oak has likely tried to update from both the main update server, and the fallback slower but more reliable server, and neither has worked.

First we want to be clear: This update issue affects only the first update due to some issues with the firmware shipped on the first run of Oaks, after the first update all later updates will work on most networks without issue. We apologize for this issue and hope you will stick with us to get your Oak its first update which solves this issue from there forward.

We have found two methods for troubleshooting that we feel are worth the effort as the result in a very high rate of success. Thus far we are unaware of anyone who could not update after trying both of these methods and/or another WiFi network. Please try the method that seems most convenient (based on your knowledge of routers or computers) to you first, and then try the other method if that does not work.

Option 1: Using the local update tool

Option 2: Making temporary changes to your router settings

1. A Mac OSX, Windows, or Linux computer on the same network (via WiFi or Ethernet) as your WiFi network.
2. A second WiFi capable device (computer, smartphone, tablet) with a modern web browser.
3. The Oak Update Tool for your operating system:
   • Linux 32-bit: https://github.com/digistump/OakUpdateTool/releases/download/1.0.0/oakupsrv-linux32.tar.gz
   • Linux 64-bit: https://github.com/digistump/OakUpdateTool/releases/download/1.0.0/oakupsrv-linux64.tar.gz
   • Mac OSX: https://github.com/digistump/OakUpdateTool/releases/download/1.0.0/oakupsrv-osx.tar.gz
   • Windows: https://github.com/digistump/OakUpdateTool/releases/download/1.0.0/oakupsrv-win32.zip

• Step 1: Download the Oak Update Tool to the computer (item #1) you'll be using.
• Step 2: Unzip/Untar the download (Note: You MUST un-compress the download, it cannot be run from the archive or temporary folder.)
• Step 3 - Linux OR OSX: Open a terminal window / command prompt and run the update tool with `sudo oakupsrv`