Hi Peter,
Thanks for the reply, on the suggestion of a friend who had similar problems using a laptop, I tried the update process using an Android tablet. I got further but still failed to complete the update despite multiple attempts.
I have an 'ftdi basic' USB to serial adapter and will give the serial update a go.
I hope I can get the particle.io facility working - it's the main reason I bought the Oak boards. But I will still have the ESP8266 to use in the meantime.
Should get this done later today - will report back.
\cheers,
Chris