Author Topic: Help with particle password  (Read 2157 times)

Brilan

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Help with particle password
« on: August 23, 2016, 08:50:08 pm »
I'm trying to log in to my particle account and I put in my user name and password and its one of them is incorrect so I click on I forgot my password and when I put in my Email I get this error message "multiple existing users match this email address brilanjrohan@gmail.com - must be more specific using user_id (1472010301745-9125051788)." I emailed Particle and they didnt email me back, what should I do.

PeterF

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Re: Help with particle password
« Reply #1 on: August 23, 2016, 09:01:24 pm »
I'm afraid that is will be a problem for Particle to resolve for you... AFAIK, Digistump doesn't have anything to do with their backend stuff.

All I can suggest is that you try lodging a question on their support system under something like Software -> Console -> Unable to log in, and see where that leads you. You could also post something on their forum, but you'll need to create an account if you haven't created one there already, as it doesn't share the login details with their other services.

Brilan

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Re: Help with particle password
« Reply #2 on: August 23, 2016, 09:52:10 pm »
Thank you for helping me I need all the help I can get. :-)  ;)